Warranty

Vincenza Gourmet Coffee is based at Maroochydore 4558, Queensland.

The company markets a large range of products throughout Australia and the Asia/Pacific area.

Warranty for equipment, including espresso machines and coffee grinders is 12 months on faulty parts from date of invoice.

  • Unless specifically approved in writing by Vincenza Gourmet Coffee, faulty parts must be returned for testing by our technicians.
  • Replacement parts will be forwarded to the customer as soon as possible, to allow the machine to be quickly repaired and returned to service .
  • Vincenza gourmet Coffee may require serial numbers and proof of purchase to enable the claim to be assessed.

LIMITATIONS:

Warranty is limited and does not cover failure due to:

  • Poor maintenance procedures or abuse
  • Unlicensed repair or installation work
  • Hard water scale