DELIVERY OF GOODS
Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Vincenza Coffee.
Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.
RETURNS AND REFUNDS
Vincenza Coffee handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
- Should you wish to return your order, please notify us within 28 days of purchase with a valid reason for return.
- The item is in re-saleable condition, including its original packaging (if any), is unused and as sold.
- Customers will be responsible for the cost and risk of returning goods, including the cost of return shipping.
- As our crockery is all sold in sets, replacement stock is not offered on individual damaged items. A refund will be issued in this event.
Refunds will be processed promptly and payment made by the same method that we received your payment. All refunds are made at the discretion of Vincenza Coffee.